Yatai Match Refund Policy

Thanks for supporting Yatai Match! Every purchase helps us keep the lanterns lit and add new levels, stalls and tile sets. This page explains, in plain words, how purchases work and what to do if something goes wrong.

1. All purchases are final

Coin packs, the Starter Pack, the Night Market Bundle, the Lucky Cat Bank and Remove Ads are digital items that are delivered to your game straight away. Because of that, all purchases are final and we do not offer refunds or exchanges. This includes:

• coins, boosters, lives or other items you haven't used yet;
• purchases you no longer want, or items you bought by mistake;
• items lost by uninstalling the Game, resetting your progress or deleting your account.

Please take a moment to check what's in a pack before you tap Buy.

2. Didn't get what you paid for? We'll fix it

Sometimes a connection drops at just the wrong moment. If you were charged but your item didn't show up:

• Make sure you're online, then restart the Game.
• Open Settings and tap Restore Purchases. This brings back permanent items such as Remove Ads, including on a new phone.
• Still missing? Email info@xrete.com with your order number from the store receipt (on Google Play it starts with GPA.) and your friend code from Settings > Account. We'll check it and deliver the item to your account.

3. Avoiding accidental purchases

If other people, especially children, use your phone, we recommend turning on purchase protection. On Android, open the Google Play Store, then Settings > Authentication > Require authentication for purchases. On iPhone and iPad, use Screen Time or Ask to Buy for family members.

4. Google Play, Apple and your legal rights

Payments are handled by Google Play or the Apple App Store, not by us, so we can't see or reverse your payment. Google and Apple have their own refund policies and may make their own decisions about a request sent to them. This policy does not limit any rights you have under the consumer protection laws of your country. If a store refunds or reverses a purchase, the items from it may be removed from your game.

You can read more in our Terms of Service.